United Furniture™ is committed to protecting your privacy. This statement details the steps we take to protect your personal information when you visit our websites. It describes the personal information that we collect, the purposes for which we use such information, and your choices regarding our use of it. The steps we take to protect your personal information and how you can review and correct your personal information are also covered here. By accessing our websites, you are consenting to the information collection and use practices described in this privacy statement.


Our Collection of Information

Information collected directly from you. Generally, you can visit United Furniture's websites without entering any personal information. On certain pages, we may ask you for personal information to provide a service or carry out a transaction that you have requested. The personal information we collect may include:

contact details, such as your name, title, company/organization name, e-mail address, telephone and fax numbers, and physical address;

information about your company and job function;

your e-mail marketing preferences;

financial information (including credit card or account information);

information such as your nationality and country of residence that allows us to determine your eligibility under export control regulations to receive information about certain technologies;

information used to customize and facilitate your use of our websites, including login and technical information;

inquiries about and orders for our products and services;

information that assists us in identifying the products and services that best meet your requirements;

event registration information; and

feedback from you about our websites and our products and services generally.

You are not required to provide any of this information, but if you do not, we may not be able to provide you the requested service or complete your transaction.

Information collected automatically We collect information about your visit to our sites, including what pages you view, the number of bytes transferred, the links you click, the materials you access, and other actions taken within United Furniture's sites. On sites that you enter with a user ID, we may connect this information with your identity to determine your potential interests in our products and services. We also collect certain standard information that your browser sends to every website you visit, such as your Internet Protocol (IP) address, your browser type and capabilities and language, your operating system, the date and time you access the site, and the website from which you linked to our site. We do not link this information to your identity.


Our Use of Information

Services and transactions. We use your personal information to deliver services or carry out transactions you have requested, such as providing information on United Furniture products, registering purchased products, processing product orders, handling warranty claims, replacing product manuals, answering customer service requests, facilitating use of our websites, and so forth. In order to offer you a more consistent experience in your interactions with United Furniture, information collected by our websites may be combined with information we collect by other means.

Website improvement. We may use your personal information to improve our websites and related United Furniture products or services, or to make our websites easier to use by eliminating the need for you to repeatedly enter the same information or by customizing our websites to your particular preference or interests.

Communications. With your permission, we may use your personal information gathered via our websites to inform you of products or services available from United Furniture. When collecting information that might be used to contact you about our products and services, we will always give you the opportunity to opt-out of receiving such communications. Moreover, each e-mail communication we send includes an unsubscribe link allowing you to stop delivery of that type of communication. If you elect to unsubscribe, we will remove you from the relevant list within 10 business days.

Employment Applications. In connection with a job application or inquiry, you may provide us with information about yourself, such as a resume or curriculum vitae. We may use this information throughout United Furniture and its controlled subsidiaries and affiliates for the purpose of employment consideration. We will keep the information for future consideration unless you direct us not to do so.


Our use of cookies and web beacons

Cookies are small files that websites save to your hard disk or to your browser's memory. We may use them to track the number of times you have visited the site, to track the number of visitors to the site, to determine and analyze visitors' use of our sites (including the effectiveness of online advertising), to store information that you provide such as your preferences, and to store technical information useful for your interactions with our websites. We may use session cookies (cookies that are deleted when your browser session ends) to store your user ID, elements of your user profile, to facilitate your movement around our websites (particularly in connection with information searches and order placement) and other information useful in administering the session. You have the ability to accept or decline cookies. Most Internet browsers automatically accept cookies, but you can usually modify your browser settings to decline cookies or to notify you when a cookie is being placed on your computer. If you choose to decline cookies, you may not be able to fully experience the features of United Furniture's websites or other websites that you visit. Our sites also may contain electronic images known as web beacons - sometimes called single-pixel gifs - that allow us to count the number of users who have visited those pages. We may include web beacons in promotional e-mail messages or Newsletters in order to determine whether messages have been opened and acted upon.

Our use of web analytics

United Furniture uses industry standard web analytics to track web visits. You may opt out of web analytics by installing these tools on your computer.

Google Analytics Opt Out Link


Disclosure of your personal information

Except as described below, personal information you provide to United Furniture through our websites will not be shared outside of United Furniture and its controlled subsidiaries and affiliates without your permission.

Disclosure to service providers. United Furniture contracts with other companies to provide services on our behalf, such as hosting websites, sending out information, processing transactions, and analyzing our websites. We provide these companies with only those elements of your personal information they need to deliver those services. These companies and their employees are prohibited from using that personal information for any other purpose.

Disclosure to distributors. In responding to a request made by you, we may share your personal information with companies that distribute our products. In those cases, we provide these companies with only those elements of your personal information they need to respond to your request, and these companies and their employees are prohibited from using that personal information for any other purpose. In some cases, we may seek your permission to share your information with distributors for marketing purposes other than responding to a request from you. However, we will not share your information for such marketing purposes unless we have obtained your express consent to do so.

Disclosure in connection with transactions. In connection with certain transactions, we may disclose some or all of your personal information to financial institutions, government entities, and shipping companies or postal services involved in fulfillment.

Disclosures in connection with acquisitions or divestitures. Circumstances may arise where for strategic or other business reasons United Furniture decides to sell, buy, merge or otherwise reorganize businesses in some countries. Such a transaction may involve the disclosure of personal information to prospective or actual purchasers, or receiving it from sellers. It is United Furniture's practice to seek appropriate protection for information in these types of transactions.

Disclosure for other reasons. We may disclose personal information if required to do so by law or in the good-faith belief that such action is necessary to comply with legal requirements or with legal process served on us, to protect and defend our rights or property, or in urgent circumstances to protect the personal safety of any individual.



United Furniture is committed to protecting the security of your personal information. We use a variety of security technologies and procedures to help protect your personal information from unauthorized access, use, or disclosure. For example, we store the personal information you provide on computer systems with limited access that are located in facilities to which access is limited. For sites to which you login, it is your responsibility to ensure the security of your password and not to reveal this information to others. When you move around a site to which you have logged in, or from one site to another that uses the same login mechanism, we verify your identity by means of an encrypted cookie placed on your machine.


Reviewing your personal information

In some cases, you can review and correct personal information provided through our websites by going to the page on which you provided the information. In all cases, you can make a request to review and correct your personal information collected via our websites or ask United Furniture to stop using it by completing our Contact Us form. We may take steps to verify your identity before providing you access to your personal information. You can help us to maintain the accuracy of your information by notifying us of any change to your mailing address, phone number, or e-mail address.


Consent to international transfers of personal information

The personal information we collect on our websites may be sent to the United States or to any other country in which United Furniture or its affiliates, subsidiaries or agents maintain facilities. We may also store and process the information there. Although the laws that protect personal information in those countries may differ from the laws where you live, we will take reasonable steps to ensure that your privacy is protected. By using our websites and giving your information to us, you consent to the transfer of the data outside of your country.


Children's information

United Furniture does not knowingly collect information from children and does not target or direct its websites to children.

Links to other sites

Our websites may contain links to other sites such as United Furniture distributors and sales affiliates, professional and government organizations, and publications. We also link to third-party providers that host, maintain and operate on-line training curricula. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for the content, security, or privacy practices employed by other sites.


Enforcement of this privacy statement

If you have questions regarding this statement or our handling of your personal information, please Contact Us. We will promptly address your concern and strive to reach a satisfactory resolution.


Changes to this privacy statement

United Furniture may occasionally update this privacy statement. When we do, we will revise the "last updated" date at the top and bottom of the privacy statement. We will obtain your opt-in consent for any updates to this privacy statement that materially expand the sharing or use of your personal information in ways not disclosed in this privacy statement at the time of collection.




Cancellation: Cancellation of an order must happen within 10 days after placing the order to avoid cancellation fees. During this 10-day-grace period, orders can be cancelled at the store via a special cancellation form. After the 10th day of placing the order this contract is binding and can only be cancelled in writing by registered letter. The date of Post Office stamp will be used as proof of cancellation. Telephone calls or any other type of verbal communication will not be accepted method of cancellation and are meaningless. The Seller has the right to charge the following fees in case of cancellations after the 10-day-Grace period: 25% of the sales price for all special order items (A SPECIAL ORDER is any item that is not in stock and has to be ordered from the factory as to Buyer’s request) and 10% of sales price for stock orders.

Price as marked is fixed. Extras not included in price are to be charged separately. Errors in pricing due to sales person’s error will be corrected by office. Official price list will prevail in case of dispute. J&M FURNITURE GmbH can refuse an order if no agreement can be reached in case of a price dispute.

The Seller is not responsible for minor changes made by the manufacturer and such changes cannot be used as a reason for cancellation.

Delivery service is at the option of the Seller. Delivery fee is never refunded in case of non-acceptance. Pick up of merchandise will be charged the same as delivery fee.

Delivery Time: In case the Seller cannot keep commitment due to unforeseen circumstances, the buyer has the right to give notice in writing of a final delivery date. The Seller has then to deliver within 8 weeks from the date the notice is received. Buyer has the right to a refund or cancellation only after Seller is not able to deliver within this 8 weeks’ notice.

Property Ownership: The merchandise remains property of the Seller until all the liabilities of the Buyer resulting from this contract have been fulfilled. Until then, the Buyer is responsible for the proper handling and care of the goods still belonging to the Seller.

Refusal: Refusal of an order must happen within 10 days after placing the order to avoid charges. In case Buyer refuses an order after the 10 days, the Seller has the right to charge the following fees: 25% of the sales price for all special order items (A SPECIAL ORDER is any item that is not in stock and has to be ordered from the factory as to Buyer’s request) and 10% of sales price for stock orders.

All special orders require a non-refundable down payment of 25% of purchase price. (All items not appearing in our catalogue are considered special orders).

Seller can cancel the order if factory cancels production, or if delivery is hampered due to unforeseen circumstances.

Seller can cancel contract and pick up merchandise in case the Buyer stops payment:

Minimum cost to Buyer due to wear and tear of goods:


For 1st 3 months from date of delivery: 25% of purchase priceFor 1st 6 months from date of delivery: 35% of purchase priceFor 1st 9 months from date of delivery: 45% of purchase priceFor 1st 12 months from date of delivery: 60% of purchase priceFor upholstered goods, carpers, covers, etc:For 1st 3 months from date of delivery: 40% of purchase priceFor 1st 6 months from date of delivery: 60% of purchase priceAfter 1 year from date of delivery: 90% of purchase priceThe seller has the option, in case of a complaint, to repair or replace. Complaints that are frivolous (complaints that are in the nature of furniture over which seller no influence has) can be rejected by Seller. For complaints that originate due to damages caused by Buyer, i.e. improper handling of the furniture, Seller cannot be made liable. After 30 days liability of Seller stops for all merchandise delivered. After 7 days after delivery liability stops for obvious damages which should have been noticed on delivery. Seller’s liability stops immediately on any merchandise moved by transportation from one location to another by transporters other than Seller.

Changes or special instructions to the sales contract are only valid if in writing. Sales person’s promises to Buyer must be always written on the sales contract and verified by J&M FURNITURE GmbH to be valid.I

In case of a dispute between parties or a pursuit for payment, only the courts of Höhfröschen, Germany are qualified to intervene. Only the German Law is applicable.